Service and Repair Centre

We have a large warehouse for secure storage and a dedicated area exclusively for Seascooter repairs and servicing.

As the offical UK and Western European Distributor we are able to purchase genuine spare parts and service Seascooters. We have 4 fully trained members of staff who are responsible for all of our servicing and repairs.

We offer a collection service, and we always provide a quotation before any work is carried out. Once approved, we carry out the repairs and return by next day courier. Check out our contact page.

Storage

The Seascooter must be stored in a dry room. They must be stored vertically.

Prolonged periods of horizontal storage will distort the propeller housing. This can cause the propeller to foul against the housing and stop it from turning.

Do not keep the Seascooter in its bag when wet with the battery charging unit. This will cause irreparable damage to the battery charger

Charging the battery

• The unit must be dried before it is disassembled.
• The charger should be placed on a dry surface horizontal surface when charging the battery.
• The battery charger operates at 230 volts and should never be handled with wet hands.
• Once charged, store the battery in a horizontal position in a dry place ready to be used again.
• If the Seascooter is not in constant use, then re-charge the battery every three months.
• Using a timer to time the charge cycle of the batteries will prolong the batteries working life.
• Please take a moment to read the care & maintenance section of the owner handbook.

Operation and Use

Seascooter must only be used by children under 16, whilst under the direct supervision of a Qualified Life Guard.

The supervising Life Guard must check, the following:-

• All riders must wear conventional swim wear, with no loose clothing.
• All long hair must be tied back or swimming hats worn.
• No necklaces or jewellery around their necks.
• All waist belts or ties must be on the inside of any trunks or shorts.
• No persons can operate a Seascooter whilst chewing gum.
• Both hands must be on the controls at all times.
• The Riders arms must be extended and the sea scooter propeller must be in front of the rider at all times.

The Instructor or Supervising Life Guard must ensure that:-

• All riders must always travel in the same direction around the swimming pool.
• Riders do not crash into the swimming pool sides.
• Riders do not crash into one another.

Propeller Obstruction

Cords caught around the propeller will severely affect the Seascooters overall performance and if left will burn out the motor in minutes. It can also affect the water seal on the prop shaft. This is a very expensive repair and is not covered under warranty

Seascooter Warranty

Sea Scooter UK Ltd only handles warranty requests for units and parts, purchased in their territory, that were purchased from authorised retailers. In case a warranty claim is made for units purchased outside the territory, or from unauthorised dealers, repair and labour costs may apply. The decision to accept such case is subject to Sea Scooter UK Ltd, judgment and approval.

LIMITED WARRANTY

• ALWAYS inspect to ensure the product works properly every time before use. Warranty of this product does not cover any damages due to misuse.
• Failure to follow the user(s) instructions on packaging and/or user(s) manual may result in damages or loss of your cameras including but not limited to any user’s personal items, all of which are not covered under warranty of this product.
• Use at your own risk. Manufacturer(s) and/or suppliers/agents are not responsible for any damages/repairs, loss to cameras/electronic items including but not limited to any user’s personal items directly and/or indirectly resulted in the use of this product. Damage(s) resulting from any use, misuse, accident, and normal wear and tear are understandably not covered under this product warranty nor be responsible by manufacturer(s) and/or suppliers/agents.

Sea Scooter UK Ltd provides a standard Limited Warranty for 12 months from the date of purchase for new products in the UK, Ireland & Benelux. If you’re not located in the UK, Ireland or Benelux, please contact your local distributor for warranty arrangements in your territory. Sea Scooter UK Ltd only warrants products purchased from an authorised dealer. Any part of the product supplied by Sea Scooter UK Ltd and found in the reasonable judgment of Sea Scooter UK Ltd to be defective in material or workmanship will be repaired or replaced by Sea Scooter UK Ltd without charge for parts or labour. The product including any defective part must be sent to the Seascooter UK Service Center within the warranty period. The customer will pay for the expense of delivering the product to the Sea Scooter UK Service Center. Sea Scooter UK will pay for the expense of returning the product to the customer.

This warranty does not cover any product that has been subject to misuse negligence or accident, or that has been operated in any way contrary to the operating instructions as specified in the User Manual. Any flood, loss or damage, for any reason, that is caused by accidental release and sinking of the unit, or from flooding an o-ring sealed or water tight area will not be covered under warranty. This warranty does not apply to any damage to the product that is the result of improper maintenance or to any product that has been altered or modified so as to change its intended use. This warranty does not extend to repairs made necessary by normal wear or by the use of parts or accessories which are either incompatible with the product or adversely affects its operation, performance or durability. In addition, this warranty does not cover items that experience normal wear and tear.

ALL IMPLIED WARRANTIES ARE LIMITED IN THE DURATION TO THE WARRANTY PERIOD. AND SUCH IMPLIED WARRANTIES INCLUDING MERCHANT ABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE, ARE DISCLAIMED IN THEIR ENTIRETY AFTER THE EXPIRATION OF THE APPROPRIATE WARRANTY PERIOD. SEA SCOOTER UK LTD’S OBLIGATION UNDER THE WARRANTY IS STRICTLY AND EXCLUSIVELY LIMITED TO THE REPAIR OR REPLACEMENT OF DEFECTIVE PARTS AND RETURN OF THE PRODUCT TO THE CUSTOMER. SEA SCOOTER UK LTD DOES NOT ASSUME OR AUTHORISE ANYONE TO ASSUME FOR THEM ANY OTHER OBLIGATION. SEA SCOOTER UK LTD ASSUMES NO RESPONSIBILITY FOR INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES INCLUDING, BUT NOT LIMITED TO THE EXPENSE OF RETURNING THE PRODUCT TO THE SEA SCOOTER UK LTD SERVICE CENTER, LOSS OF USE OF PRODUCT AND LOSS OF TIME OR INCONVENIENCE.

EXCLUSIONS:

BATTERY: The warranty does not include the battery

TRADE USER CUSTOMERS: The warranty period is 6 months

CUSTOMER ENQUIRIES

If your unit is not operating, please refer to your User Manual before contacting our Customer Service Center. For any damage or repair work required, please do not return your product to the store where it was purchased

RETURN / REPAIR POLICY

Customers must call our Customer Service Center and ask to speak about warranty before sending the product to the Service Center. Returned products must be shipped with original packaging including the polystyrene packing material and all defective parts. Please contact our Customer Service Center for assistance in handling your case.

RETURN / REPAIR PROCEDURE

For further assistance to better provide the most convenient product warranty support please provide us the following information when contacting us:

Product Owner complete legal name.

Product Model Number

Product Model Code

Proof of purchase date from authorised retailer (receipt)

1. Call Seascooter UK Customer Services to discuss the issue with the team before returning any unit. Contact us on 01226 813010 (Option 2) or by our Contact Form
2. Make a copy of your proof of purchase receipt
3. Pack the defective unit in its original packaging including the polystyrene foam. Include all parts
4. Pack the copy of your proof or purchase into the box and appropriately seal
5. Ship to the Service Centre

Privacy Policy

Who we are

Seascooter UK Ltd, (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

This Policy explains how we use any personal information we may receive about you when you use our websites or when you use or are a recipient of our services..

Seascooter UK Ltd, Registered Address: Karlmarx Holdings Limited, Unit 9 Capitol Court, Dodworth, England, S75 3UD registered in England and Wales under company number 7341645.

Information that we collect

Seascooter UK Ltd may collect personal information about you when:

• you use our services
• you use our websites
• you contact us
• you are a recipient of our services

We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

We may collect the following types of information:

• Your name
• Address
• Email address
• Landline Telephone Number
• Mobile Telephone Number
• Proof of delivery signature
• IP address

Why we collect this information

Seascooter UK Ltd takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice.

The purposes and reasons for processing your personal information are detailed below:

• To deliver goods that you have requested
• To enhance and improve your experience of our services
• To send you service related emails and text messages relating to your consignment delivery

How do we collect this information?

Seascooter UK Ltd collects personal information:

• Directly from recipients. e.g. If you submit a customer service enquiry through our website or contact our customer service centre via. email or telephone.
• Directly from job applicants e.g. if you submit a job application to us directly via. email or through our recruitment partners.
• Through you customer orders

Sharing and disclosing your personal information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.

Seascooter UK Ltd uses selected third parties to provide our services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

Your personal information may be provided to:

The police, law enforcement agencies, fraud prevention agencies for the purposes of crime detection, prevention and/or legal proceedings.

Safeguarding measures

Seascooter UK Ltd takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have multiple layers of security in place.

How long do we keep your data?

Seascooter UK Ltd retains personal information for only as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep details of your delivery for a minimum of 6 years after which time it will be destroyed.  We destroy the personal information element of your delivery after two years, this personal information includes, but is not limited to:

• Your name
• Your email addresses
• Your address
• Telephone numbers
• The signature of the person that signed for the goods

Your rights

You have the right to access any personal information that Seascooter UK Ltd processes about you and to request information about:

• What personal data we hold about you
• The purposes of the processing
• The categories of personal data concerned
• The recipients to whom the personal data has/will be disclosed
• How long we intend to store your personal data for
• If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws, to exercise your data portability rights, and to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Consequences of Not Providing Your Data

If your information is not passed on to us then we will not be able to affect delivery of your goods.#

Third-Party Marketing

We will not share your personal data with any third party for marketing purposes without your express consent which can be given through acceptance of cookies on our website. We operate Google Analytics and Google Ads, please refer to Google’s Privacy Policy for further information: Https://Policies.Google.Com/Technologies/Ads?Hl=En-GB

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on this website so to understand how you use the site, to improve user experience and provide you with the most appropriate marketing information.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. This website may collect information from you automatically through cookies or similar technology.

Types of Cookies

There are a number of different types of cookies including:

• Functionality – We use these cookies so that we recognize you on this website and remember your previously selected preferences. These could include what location you are in.

• Advertising – We use these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.

• Analytics – We use these cookies to help us understand how visitors interact with our website, discover errors and provide a better service.

We share aspects of this data with third parties for advertising purposes if you have consented by accepting the use of cookies on this website. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website. Users can revoke their consent to ad personalisation by using the general controls provided by Google or the user’s own device. However, ad-serving technologies will still be cached or installed as part of the normal operation of users’ browsers and mobile operating systems even if users decline the use of cookies (users can clear browser cache themselves).

Changes to our privacy policy

Any changes to our privacy policy will be posted on this page. This policy is version 1.2 was last updated January 2023

Contacting us

Seascooter UK Ltd only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, you wish to exercise your rights as specified in this notice, raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, please contact us at:

Email: sales@seascooteruk.com

You also have the right to lodge a complaint with the supervisory authority

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

SK9 5AF

Telephone: 0203 123 1113